Privacy Policy
Effective Date: 18/08/2025
Last Updated: 18/08/2025
This Privacy Policy explains how TheSunBroker.co.uk, trading as The Sun Broker (“we”, “our”, “us”), collects, uses, and protects your personal information when you use our website and services. We are committed to safeguarding your privacy and ensuring your personal data is handled securely and in compliance with the UK GDPR and the Data Protection Act 2018.
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1. Information We Collect
We may collect the following types of personal information:
* Contact Information: Name, email address, phone number, and postal address.
* Service Information: Details about your property, energy usage, and installation requirements.
* Technical Data: IP address, browser type, device information, and usage data when you visit our website.
* Communication Data: Records of correspondence and inquiries you send to us.
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2. How We Use Your Information
We process your personal data for the following purposes:
* To provide our solar brokerage services.
* To match you with trusted, vetted installers.
* To communicate with you about your installation and account.
* To improve our website and services.
* To comply with legal and regulatory obligations.
* For marketing communications (only where you have consented).
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3. Sharing Your Information
We may share your personal data with:
* Trusted installers within our vetted network, only for the purpose of arranging your solar survey, design, and installation.
* Service providers who support our business (IT services, hosting, email providers).
* Legal or regulatory authorities, where required by law.
We never sell your personal data to third parties.
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4. Data Retention
We will only keep your personal data for as long as necessary to provide our services, comply with legal obligations, and resolve disputes.
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5. Your Rights
Under UK GDPR, you have the following rights:
* Right to access your personal data.
* Right to correct inaccuracies.
* Right to request deletion (“right to be forgotten”).
* Right to restrict processing.
* Right to data portability.
* Right to object to processing.
* Right to withdraw consent at any time (for marketing).
To exercise your rights, please contact us using the details below.
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6. Cookies
Our website may use cookies to improve functionality and user experience. You can manage or disable cookies in your browser settings. For more details, please see our **Cookie Policy**.
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7. Security
We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.
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8. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
**The Sun Broker**
Email: help@thesunbroker.co.uk
If you are not satisfied with our response, you also have the right to lodge a complaint with the **Information Commissioner’s Office (ICO)** at [www.ico.org.uk](https://www.ico.org.uk).
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